We collect personal information for the purposes of delivering our services and communicating with clients. We may collect information through the Core Therapy website located at www.coretherapy.com.au (“Website”), or in the course of undertaking our services in consultation and treatment of patients.
Perhaps – use the word client or patient (meaning the same thing)
We collect personal information:
- from clients or patients – when they register an enquiry, book an appointment, attend our clinics access our webpage and subscribe to our newsletter, and/or at any other time from time-to-time in the course of providing our services;
- from third party service providers – when they are engaged to supply services to us (such as instructor services), provide information to us or invoice us for the provision of services;
- when we receive enquiries through the Website and when the Website is otherwise accessed or used;
- when we receive enquiries via email.
The kind of personal information we may collect will depend on who you are (e.g. a client or patient third party service provider) and the nature of your interaction with us, and may include your full name, email address, company name, billing information and other personal information. If you do not provide us with all the information we request, we may not be able to deliver our services.
Some personal information we collect may include health information. We collect health information from clients or patients when they attend our clinics for the purposes of obtaining our services.
This enables us to safely, appropriately and accurately provide our services, assess the needs of clients and their employees or other personnel in the provision of our services (as the case may be) and to generally assist in optimising the quality of our service.
Use: We may use any personal information collected (excluding health information) to provide our services, operate the Website, send you our newsletter, respond to feedback and complaints, communicate with third party service providers, develop new services, or if needed to enforce our Terms and Conditions with you. If you are a third party service provider, we will use your personal information to email you to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.
In all cases, unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing purposes in order to tell you about our services. We may contact you by mail, telephone, email or SMS to market our products and services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
Core Therapy fully complies with the National Code of Conduct for Health Care Workers in the collection, use and disclosure of all health information. We collect your health information:
- from you as a client/patient when you attend our clinics and/or at any other time from time-to-time in the course of providing our services;
- as necessary for the provision of our services, but only as necessary for the provision of our services, or as otherwise in accordance with your consent, or as may be required by law including Court order;
- only from our client/patients (or from someone authorised by them) (including a caregiver if you have one);
- with accuracy, on the basis that you may at any time request a copy of the health information that we hold by emailing us at email@example.com and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.
Disclosure and sharing:
When a service is purchased by you, we may disclose your personal information, including relevant health information to a third party service provider contracted to us who is involved in the delivery of that service.
If you provide your consent, we may pass on your health information to third party service providers where that information is needed for them to deliver a secondary service you have requested from them.
Data security and quality:
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.
You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.
Access, correction and complaints:
You can request, and we will provide you with access to, any personal information we hold about you (including any health information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. Requests should be submitted by email (firstname.lastname@example.org). Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.
Transfer in certain circumstances:
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties.
Code of Ethics and Standards of Practice:
Core Therapy abides by the code of ethics and standards of practice set by the National Code of Conduct for Health Care Workers Australia; Code of Ethics and Standards of Practice – Policy Document
Entry into Fitness First:
Please be advised that you will be required to read and sign a ‘conditions of entry’ form upon your arrival to reception at our site in Fitness First. You can view a sample of the Fitness First Entry Form here, please be advised that it is not a requirement for you to supply your personal contact details when signing this form at the club.
Please arrive at least 10 minutes before your massage treatment time. New clients will be asked to fill out a client consultation form.
All massage treatments will conclude at the scheduled time.
When you reschedule or cancel an appointment, we require 24 hours notice; otherwise a 50% cancellation fee will be charged.
We may use any personal information collected (excluding health information) to provide our services, operate the Website, send you our newsletter, respond to feedback and complaints, communicate with third party service providers, develop new services, or if needed to enforce our Terms and Conditions with you. If you are a third party service provider, we will use your personal information to email you to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices. In all cases, unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing purposes in order to tell you about our services. We may contact you by mail, telephone, email or SMS to market our products and services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.
Gift Voucher Policy:
Please provide your gift voucher number under the notes column when making the booking. We require 24 hours notice to reschedule or cancel an appointment, otherwise your gift voucher must be forfeited.